Customer Success Associate

We’re a leading provider of online training solutions for the logistics, engineering, and service sectors worldwide. Our mission is to help companies keep their people compliant, skilled, and confident through engaging, accessible e-learning.

As our business grows, we’re looking for a motivated Customer Success Associate to join our team and play a key role in supporting and delighting our clients.

We’re looking for someone who thrives on helping others and takes pride in providing great service.

Personal initiative, flexibility, intellectual curiosity

Ability to work in a fast-paced, agile environment

You’ll be the main point of contact for our customers — ensuring they get maximum value from our training platform and services. You’ll onboard new clients, build long-term relationships, and work closely with internal teams to ensure every customer’s experience is smooth, efficient, and positive.

Key Responsibilities

• Proactively manage relationships with assigned clients to ensure satisfaction and retention
• Handle incoming calls and emails from customers with professionalism and efficiency
• Support onboarding and training for new customers on our online learning platform
• Monitor customer activity and proactively reach out to assist with renewals, usage, or training needs
• Work closely with the sales and support teams to resolve issues and share customer feedback

• Strong communication skills — confident on the telephone and in writing
• Computer literate with solid proficiency in MS Office applications, SaaS, and cloud-based environments
• Organised, detail-oriented, and able to manage multiple priorities
• Self-motivated and capable of working independently or as part of a team
• At least 1–2 years’ experience in customer success, account management, or a similar client-facing role

• Experience in e-learning, SaaS, or compliance training environments
• Familiarity with learning management systems (LMS) or similar online platforms
• Experience in logistics or related industry desirable, but not essential

• Competitive salary (DOE)
• Company Pension Scheme
• Training and development opportunities
• Flexible working options / hybrid or office setup
• Supportive, collaborative team culture
• Opportunity to grow your career in a dynamic and expanding business

Send your CV to careers@aptarus.com with the subject line "Customer Success Associate Application"